Customer Support Asssociate

About the job Key responsibilities: 1. Address customer inquiries related to product details, orders, and service issues 2. Resolve issues around product sizing, lens quality, and delivery updates promptly 3. Handle requests for exchanges, returns, and refunds efficiently 4. Ensure a positive customer experience through effective communication and active listening 5. Collaborate with other teams to resolve complex issues and improve customer satisfaction 6. Provide timely and courteous responses to maintain our company's reputation for high-quality service Skill(s) required English Proficiency (Spoken) English Proficiency (Written) MS-Office Earn certifications in these skills Learn Business Communication Other requirements 1. Fluency in Hindi and English 2. Good communication skills Salary Annual CTC: ₹ 2,00,000 - 2,10,000 /year Perks Informal dress code Number of openings 1 About Sam & Marshall Eyewear Instagram page Sam & Marshall Eyewear is an eyewear brand with over 1 lakh+ customers in India and abroad. We are a group of young enthusiasts working towards solving the problems of the fashion industry in India. Working towards a better tomorrow with a better vision.