Customer Success

About the internship Selected intern's day-to-day responsibilities include: 1. Owning the overall relationship with clients, managing onboarding, implementation, training, and ensuring high levels of customer satisfaction. 2. Establishing a trusted advisory relationship to drive continued value from our product. 3. Maintaining and developing customer success strategies and best practices, along with customer support content, in collaboration with the creative team. 4. Communicating effectively with internal and external senior management to understand customer needs, maximize retention and growth, and share insights. 5. Maintaining existing customer success metrics and data for ongoing evaluation. 6. Serving as the day-to-day contact for assigned accounts, identifying areas of opportunity, highlighting best practices, and documenting them. 7. Reviewing the customer journey to identify support needs and taking a consultative approach to help clients overcome challenges and achieve their goals. 8. Facilitating interaction and workflow among project team members to ensure timely deliverables. 9. Collaborating, problem-solving, and strategizing for upcoming client meetings with team members. 10. Working with the sales and marketing team to develop case studies that showcase client success. Who can apply Only those candidates can apply who: 1. are available for the work from home job/internship 2. can start the work from home job/internship between 12th Nov'24 and 17th Dec'24 3. are available for duration of 3 months 4. have relevant skills and interests * Women wanting to start/restart their career can also apply. Wobot.ai is AI-powered video analytics and process compliance company that analyzes camera feeds for compliance of regulatory and other SOPs for other businesses. We help in reducing the risk of non-compliance, cost of monitoring, and increasing customer NPS. We see cameras as the third eye for enabling remote monitoring of businesses and processes. Our vision is to build technology that enables complete automation of process compliance monitoring. We aim to become an AI-supervisor tool that not only provides notifications of violations but also provides a pat on the back when it comes to doing the right thing. Our mission is to deliver highly accurate models at economical costs with an exceptional user experience. Our clients include IRCTC, Barista, Rebel Foods, Kitopi, Blue Tokai, Cure.fit, and many more. Our investors are Sequoia and Titan Capital.