Customer Success

About the internship Selected intern's day-to-day responsibilities include: 1. Assisting with the onboarding process of new customers by setting up accounts and providing necessary information 2. Collecting and analyzing customer feedback to identify trends, common issues, and areas for improvement 3. Working closely with the customer success team to develop and implement strategies to improve customer satisfaction and retention 4. Conducting product training sessions for customers to ensure they are utilizing the product to its fullest potential 5. Collaborating with cross-functional teams to resolve customer issues and ensure customer needs are being met 6. Maintaining accurate records of customer interactions and follow-up actions in the customer relationship management (CRM) system 7. Calling users and collecting feedback to understand what can be improved in the product Who can apply Only those candidates can apply who: 1. are available for the work from home job/internship 2. can start the work from home job/internship between 6th Jan'25 and 10th Feb'25 3. are available for duration of 6 months 4. have relevant skills and interests FreJun is a leading cloud communication platform that is revolutionizing the way businesses connect and engage with their customers. With a mission to simplify and enhance business communications, FreJun provides a comprehensive suite of cloud-based communication solutions designed to streamline operations, improve customer experience, and drive business growth.