Customer Success

About the internship Selected intern's day-to-day responsibilities include: 1. Building customer trust by understanding their requirements and satisfactorily addressing the same by connecting with internal stakeholders responsible. 2. Driving product adoption and usage throughout the customer/user lifecycle. 3. Performing regular checks with end users and regionally located library offices to keep tab on product usage, identify gaps in User Engagement and help resolve the same by collaborating with the Library and MyLOFT Team. 4. Proactively assist in resolving customer and end user queries raised with the support team with timely follow-ups. 5. Identifying the need and planning relevant training programs/product collaterals to help educate the end users on the products and features 6. Representing voice of the customer and provide feedback to sales, support, and product teams 7. Identifying opportunities for end users interaction to get direct feedback on our product features. What Describes You Best: 1. Minimum : Bachelor's degree or Equivalent (BBA/BA in psychology preferred/B.LIS/M.LIS) - Fond of Engaging with Customers 2. Believe in providing proactive support Skills Attitude Skills: (must have) 3. Excellent spoken and written English skills 4. Excellent listening and communication skills 5. Excellent Time management and organization skills 6. Excellent telephone etiquette and willingness to proactively engage with end users in person, by phone or digitally 7. Hands-on with Microsoft Office and Google suite What Will You Own? Key accountability of a Customer Success Intern will be to drive product adoption, user onboarding & engagement and provide appropriate and timely customer feedback to relevant internal stakeholders. Who can apply Only those candidates can apply who: 1. are available for the part time job/internship 2. can start the part time job/internship between 28th Nov'24 and 2nd Jan'25 3. are available for duration of 6 months 4. have relevant skills and interests * Women wanting to start/restart their career can also apply. At Eclat, we believe that technology can make a big difference to a world dependent on access to knowledge. In our current avatar, we are solving eContent discovery and access challenges that the research community and students face while pursuing their research and education. Using technology, we also help librarians drive user engagement and take informed decisions on which content providers to work with. We are present in 60+ countries and work with 2000+ institutes including Fortune 500 companies: premier academics and research institutes like AIIMs, ISB, IIMs, IITs, NTU Singapore, and institutions in Japan, S.E. Asia, the Middle East, Africa, and Latin America.