Customer Success

About the internship The customer success intern will be to drive product adoption, user onboarding & engagement and provide appropriate and timely customer feedback to relevant internal stakeholders. Selected intern's day-to-day responsibilities include: 1. Building customer trust by understanding their requirements and addressing them by collaborating with internal stakeholders. 2. Driving product adoption and usage throughout the customer/user lifecycle. 3. Performing regular checks with end users and regionally located library offices to monitor product usage, identify engagement gaps, and collaborate with the Library and MyLOFT Team to resolve them. 4. Assisting proactively in resolving customer and end-user queries raised with the support team through timely follow-ups. 5. Identifying the need for and planning training programs or product collaterals to educate end users on product features. 6. Representing the voice of the customer and providing feedback to sales, support, and product teams. 7. Identifying opportunities for end-user interaction to collect direct feedback on product features. Who can apply Only those candidates can apply who: 1. are available for the work from home job/internship 2. can start the work from home job/internship between 6th Dec'24 and 10th Jan'25 3. are available for duration of 6 months 4. have relevant skills and interests At Eclat, we believe that technology can make a big difference to a world dependent on access to knowledge. In our current avatar, we are solving eContent discovery and access challenges that the research community and students face while pursuing their research and education. Using technology, we also help librarians drive user engagement and take informed decisions on which content providers to work with. We are present in 60+ countries and work with 2000+ institutes including Fortune 500 companies: premier academics and research institutes like AIIMs, ISB, IIMs, IITs, NTU Singapore, and institutions in Japan, S.E. Asia, the Middle East, Africa, and Latin America.