Customer Service/Customer Support

About the internship Selected intern's day-to-day responsibilities include: 1. Responding to technical queries (Support Tickets) related to the 2Factor's API Platform 2. Checking Database (MYSQL) & Server Logs (Unix) to troubleshoot SMS delivery issues 3. Using API Testing tools (such as Postman) to Run/ Test API Endpoints to reproduce error scenarios as reported by clients 4. Get on a call with clients to assist them in integrating 2Factor's API Endpoints into third-party applications (CRM, Marketing tools, etc.) Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 12th Nov'24 and 17th Dec'24 3. are available for duration of 6 months 4. have relevant skills and interests 2Factor.in (Solv Technologies) is a fast-growing profitable DIPP-certified start-up. Catering to clients across various domains like Banking, E-commerce, Ed-Tech, Fin-tech, Gaming etc. We are on a mission to make online B2C communications secure, seamless, and convenient. We're constantly looking for exceptional individuals who are passionate about pushing boundaries and making a real impact. Together, let's shape the future of secure digital experiences!