Customer Service/Customer Support

About the internship Selected intern's day-to-day responsibilities include: 1. Respond to customer inquiries and provide solutions promptly and accurately through chat-based platforms 2. Deliver excellent customer service by maintaining a positive and professional demeanor 3. Ensure customer satisfaction by addressing concerns, resolving issues, and escalating problems as necessary 4. Convey information, instructions, and explanations to customers effectively 5. Collaborate with team members and cross-functional departments to ensure a seamless customer support experience 6. Adapt to changing priorities and handle multiple tasks simultaneously while maintaining attention to detail 7. Strive for continuous improvement by actively seeking feedback and implementing suggestions to enhance customer support processes 8. Display a high level of empathy and patience in dealing with customer concerns and complaints Skills & requirements: 1. Strong written communication skills. 2. Open to work for the shift of 5pm to 1 am. Who can apply Only those candidates can apply who: 1. are available for the work from home job/internship 2. can start the work from home job/internship between 19th Oct'24 and 23rd Nov'24 3. are available for duration of 6 months 4. have relevant skills and interests FreJun is a leading cloud communication platform that is revolutionizing the way businesses connect and engage with their customers. With a mission to simplify and enhance business communications, FreJun provides a comprehensive suite of cloud-based communication solutions designed to streamline operations, improve customer experience, and drive business growth.