Customer Service/Customer Support

About the internship Day-to-day responsibilities include 1. Handling customer care 2. Replying to emails and chat 3. Handling inbound and outbound calls when required Requirement:- 1) Fluency in English and Hindi - other regional languages optional. 2) Good Comprehension skills - should be able to understand a Customer & emotions on calls/emails/ chats. 3) Good grasping power - should be a quick learner and pick up on process information effortlessly. 4) Should be well versed with the basics of e-commerce. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 10th Dec'24 and 14th Jan'25 3. are available for duration of 2 months 4. have relevant skills and interests IGP.com is one of the world's and India's leading multi-category gifting company, providing one of the best-curated collections of festival merchandise, gifts, fresh flowers, cakes, plants, gourmet foods & personalized products for all occasions & festivals. Trusted by more than 5 million users worldwide, we pride ourselves on being India's No.1 gifting site. We have a collection of more than 25k+ curated and personalized gifts for all occasions that are available for same-day delivery across 1000+ cities in India and for free shipping across 100+ countries. We have an ever-expanding global footprint with customers spanning across 100+ countries and the capability to deliver gifts to over 150 countries. We are headquartered in Mumbai with over 1200+ employees across our offices in Mumbai, Delhi, Bangalore, Hyderabad, Kolkata, Lucknow, Jaipur, Pune and Singapore.