Customer Service/Customer Support

About the internship Selected intern's day-to-day responsibilities include: 1. Manage end-to-end customer experience: Handle inbound calls and chats, actively listening to customer inquiries and providing clear, informative responses. 2. Product knowledge: Demonstrate a deep understanding of our products and services to effectively address customer questions and concerns. 3. Problem resolution: Utilize excellent problem-solving skills to identify and resolve customer issues promptly and efficiently. 4. Team collaboration: Work closely with internal teams to ensure seamless customer support and timely resolution of complex issues. 5. Documentation: Maintain accurate records of customer interactions, inquiries, and resolutions in our CRM system. 6. Issue escalation: Identify and escalate complex or unresolved issues to the appropriate team for further assistance. 7. Customer experience improvement: Analyze customer data to identify trends and suggest improvements that enhance the overall customer experience. Note: Candidates who can come to the office for the training duration (15 days) are preferred. Who can apply Only those candidates can apply who: 1. are available for the part time job/internship 2. can start the part time job/internship between 5th Oct'24 and 9th Nov'24 3. are available for duration of 6 months 4. have relevant skills and interests SharePal.in is a rental and refurbished platform to make aspirational products accessible and affordable for everyone. One can rent aspirational products like gaming consoles, cameras, travel gear, AV/VR equipment, and more. Available across India, SharePal has served more than 50K customers and helped save them more than Rs 100 crore. Currently, we are a team of 50+. Join our growing team and be part of the next big change!