Customer Service/Customer Support

About the internship Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 15th Oct'24 and 19th Nov'24 3. are available for duration of 3 months 4. have relevant skills and interests * Women wanting to start/restart their career can also apply. Who can apply 1. 1-3 years experience in application or production support 2. Experience in L1/L2 Support 24*7 support model 3. Experience working on enterprise accounts will be preferred 4. Candidates must have experience in ticketing systems and support life cycle 5. Basic understanding of debugging and verification of log files for resolution of production issues 6. Basic knowledge of ITIL Processes (incident/problem management) 7. Good proficiency using spreadsheets (Google Sheets/Excel) 8. Experience working with tools like Jira; knowledge of ticketing tools like Zendesk, ServiceNow, and HP service manager will be an added advantage 9. Ability to write and understand basic SQL and PLSQL queries 10. Basic understanding of Android/iOS platforms with debugging skills 11. Basic understanding of Web Services, REST API, JSON, & SDK At Moxo, we are rapidly growing and emerging as one of the top SaaS businesses in India. Moxo helps businesses streamline their service interactions and deliver exceptional client experiences for the digital age. Our platform simplifies client onboarding and servicing workflows across diverse industries, including financial services, real estate, consulting, legal, accounting, healthcare, and more. We collaborate with leading global financial institutions like Citibank, FIS, BNP Paribas, Standard Chartered, Raiffeisen Bank, and others.