Customer Service/Customer Support

About the internship As a Customer Service/Customer Support intern at Book Einstein, you will have the opportunity to showcase your English proficiency in both spoken and written communication while utilizing your skills in MS-Excel. Your role will be crucial in ensuring customer satisfaction and retention through effective problem-solving and assistance. 1. Assist customers in resolving inquiries and concerns through various communication channels. 2. Provide timely and accurate information regarding products, orders, and services. 3. Maintain customer records and update databases with relevant information. 4. Collaborate with internal teams to address customer issues and enhance overall experience. 5. Monitor customer feedback and identify trends to improve service delivery. 6. Contribute to ongoing projects and initiatives aimed at enhancing customer support processes. If you are a proactive and customer-focused individual with a passion for delivering exceptional service, join us at Book Einstein and gain valuable experience in a dynamic and supportive environment. Apply now and embark on a rewarding internship journey with us. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 16th Jan'25 and 20th Feb'25 3. are available for duration of 6 months 4. have relevant skills and interests Book Einstein is a Mumbai-based startup. We focus on improving the reading habits of children. We are equipped for online ordering and delivery at schools. We provide our customers with a unique reading experience through our handpicked, selected collection of books which includes top international publishers, children's favorite authors, and much more. We also guide parents on how to read and what to read to their children through our 'reading tree', to help every parent who struggles with the same.