Customer Service/Customer Support

About the internship Are you passionate about sports and customer service? Join our team at Decathlon Sports India Private Limited as a Customer Service/Customer Support intern! As an intern, you will have the opportunity to work closely with our clients, helping to enhance their overall experience with our brand. You will gain valuable experience in client relationship management, CRM, and marketing, while also developing your communication and problem-solving skills. Key responsibilities: 1. Provide exceptional customer support through phone, email, and chat channels 2. Assist clients with product inquiries, order processing, and issue resolution 3. Maintain accurate customer records and update the CRM system 4. Collaborate with the marketing team to promote new products and promotions 5. Monitor customer feedback and identify areas for improvement 6. Work closely with the sales team to ensure customer satisfaction and retention 7. Participate in training sessions and professional development opportunities to enhance your skills If you are a motivated and enthusiastic individual with a passion for sports and customer service, we want to hear from you! Apply now to kickstart your career with Decathlon Sports India Private Limited. Who can apply Only those candidates can apply who: 1. are available for the part time job/internship 2. can start the part time job/internship between 3rd Dec'24 and 7th Jan'25 3. are available for duration of 6 months 4. have relevant skills and interests * Women wanting to start/restart their career can also apply. Founded in 1976 in France, we have set about making the pleasure and benefit of sports available for everyone across the globe. We do that by providing world-class products both for enthusiastic beginners as well as passionate professionals at extremely affordable prices. At Decathlon, we have a unique advantage that very few sports goods retailers can boast of. Our team is powered to design, manufacture and sell products that are technically as superior as they are affordable to all. Our designers and engineers partner with sportspersons across the world adding a new dimension to the design process. This coupled with cutting-edge technology and innovation delivers products that are absolute winners. Our focus on various sports from running to water sports, from racket sports to adventure, from dancing to horse riding - are delivered by our passion brands encouraging our customers to play more.