Customer Service/Customer Support

About the internship Selected intern's day-to-day responsibilities include: 1. Understand the SOP, processes, and policies of the customer support department 2. Handle incoming calls received on our customer support number 3. Understand customer's problems with respect to the products (technical or non-technical), then, accordingly provide correct troubleshooting (if available) 4. Ensure that the customer has provided all required details, and filled up the required form to process the case further 5. Coordinate internally with different departments to resolve customer queries 6. Maintain call records and share the report with the DRI on a daily basis 7. Schedule reverse pick-ups of faulty products from customer's addresses Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 2nd Nov'24 and 7th Dec'24 3. are available for duration of 3 months 4. are from or open to relocate to Noida and neighboring cities 5. have relevant skills and interests Leaf Studios is the upcoming leading music and audio brand made in India. Leaf was born out of a passion for immersive music experiences. The high-definition audio devices by Leaf Studios are specially designed to bring the energy, emotion, and excitement of recording studios straight into the ears of music lovers.