Customer Service/Customer Support

About the internship Selected intern's day-to-day responsibilities include: 1. Being the face of the brand by talking and engaging with customers in real-time 2. Problem-solving by understanding customer pain points, complaints, and problems and providing suitable solutions that benefit both parties 3. Listening actively to customers, passing on feedback to relevant teams, and ensuring good feedback is acknowledged 4. Analyzing data gathered through phone calls and data points to identify pain points, user journeys, and corrective action items 5. Coordinating to ensure end-to-end closure of action items Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 14th Jan'25 and 18th Feb'25 3. are available for duration of 3 months 4. have relevant skills and interests True Elements is India's First Whole-food plant-based Nashta brand, serving more than 5 lakh households in India currently. With a portfolio spanning breakfast and snacks, we currently sell across online and offline channels. However, we are a digital-first brand but believe in being wherever our category customers are present. We strive to be one of the most trusted food brands in the country, which is what our team of 150+ colleagues works together with every day. In a way, as we say, we are building a story of TRUE, where we are true, not just to our customers but true to our food, true to our planet, true to our word, and true to our families. These principles define the way we work, the way we interact, and even the way we spend. We, therefore, believe that anyone who joins us also believes strongly in these values.