Customer Service/Customer Support

About the internship Selected intern's day-to-day responsibilities include: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers in placing orders, tracking shipments, and resolving any issues that may arise. 3. Maintain accurate records of customer interactions and transactions in the software. 4. Collaborate with the sales and marketing teams to provide personalized recommendations to customers. 5. Monitor customer feedback and escalate any issues to the appropriate department for resolution. 6. Contribute to the overall success of the company by providing exceptional customer support and service. Requirements: 1. Fluency in English 2. Good comprehension skills - should be able to understand a customer's emotions on calls/emails/chats 3. Good grasping power - should be a quick learner and pick up on processing information effortlessly 4. Should be well versed in the basics of e-commerce 5. Should be energetic and enthusiastic to learn concepts Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 7th Oct'24 and 11th Nov'24 3. are available for duration of 1 month 4. have relevant skills and interests * Women wanting to start/restart their career can also apply. IGP.com (formerly known as IndianGiftsPortal.com) is India's largest multi-category gifting company, providing one of the best-curated collections of festival merchandise, gifts, fresh flowers, cakes, plants, gourmet foods & personalized products for all occasions & festivals. The firm has a global footprint with customers spanning across 100 plus countries and the capability to deliver gifts to over 150 countries and 300 plus cities in India. IGP is the exclusive India partner of Interflora, the world's largest floral gifting company. The company is headquartered in Mumbai and has over 300 employees across its offices. IGP has been recognized as one of the fastest-growing companies in India with FY 2020 revenues of over US$ 30 million.