Customer Service/Customer Support

About the internship Selected intern's day-to-day responsibilities include: 1. Proactively communicating with customers to update them on shipment status and delivery schedules 2. Assisting customers in resolving any concerns or questions related to their orders 3. Verifying orders pending design confirmation to ensure accuracy and timely processing 4. Collaborating with relevant teams to expedite the order confirmation process 5. Identifying and addressing issues related to undeliverable shipments 6. Coordinating with courier services to resolve delivery challenges and ensure successful order fulfillment 7. Collecting and compiling customer feedback on their experience with products and services 8. Analyzing customer feedback to identify areas for improvement and sharing insights with relevant teams 9. Collaborating with product development and design teams to incorporate customer feedback into product enhancements 10. Providing valuable insights to support continuous improvement in product quality and customer satisfaction Who can apply Only those candidates can apply who: 1. are available for the work from home job/internship 2. can start the work from home job/internship between 6th Dec'24 and 10th Jan'25 3. are available for duration of 6 months 4. have relevant skills and interests * Women wanting to start/restart their career can also apply. We specialize in designing, customizing, and manufacturing monograms and interior decor decals for both homes and industries. Our online store is a leader in wall arts, offering a wide range of products.