Customer Service/Customer Support

About the internship Are you a talented communicator with a passion for helping others? Join our team at IAS Valley as a Customer Service/Customer Support intern! As an intern with us, you will have the opportunity to work closely with our customers, assisting them with their inquiries and providing exceptional service. Key Responsibilities: 1. Respond to customer inquiries and provide solutions in a timely and professional manner 2. Assist customers with product information, order status, and account inquiries 3. Handle escalated customer issues and ensure timely resolution 4. Proactively reach out to customers to gather feedback and improve customer satisfaction 5. Maintain accurate records of customer interactions and transactions 6. Collaborate with other departments to resolve customer issues and improve processes 7. Utilize MS-Office tools to generate reports and analyze customer data If you are fluent in both written and spoken English and Hindi, and have proficiency in MS-Office, we want to hear from you! This is an exciting opportunity to gain valuable experience in customer service and support while working with a dynamic team. Apply now to join IAS Valley and make a difference in the lives of our customers! Who can apply Only those candidates can apply who: 1. are available for the work from home job/internship 2. can start the work from home job/internship between 4th Jan'25 and 8th Feb'25 3. are available for duration of 5 months 4. have relevant skills and interests * Women wanting to start/restart their career can also apply. We are India's top coaching institute for UPSC and BPSC civil service service examinations. We provide online coaching, tests, mentorship, and guidance to the aspirants. We are looking forward to expanding our team as the institute grows and coaches aspiring civil servants.