Customer Service/Customer Support

About the internship Selected intern's day-to-day responsibilities include: 1. Attend to customer queries via mail, call or WhatsApp log for all incoming customer issues 2. Ensure that customer complaints are logged and customers are informed about the ticket ID for their complaints 3. Timely update the status of customer complaints as and when the issue is resolved and update customers on the same 4. Follow up with customers/aftersales executives on the dispatch and collection of spare parts 5. Arrange logistics for spare parts dispatch from Neomotion warehouse to customer/service locations 6. Update the data regarding customer issues without any delays 7. Liaise with the after-sales team to get a standard solution to the problem and update the customer with the same 8. Travel to customer locations within your region and provide doorstep repair solutions 9. Coordinate the media circulation for service camps 10. Daily issue closure and reporting to management on daily Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 29th Nov'24 and 3rd Jan'25 3. are available for duration of 6 months 4. have relevant skills and interests * Women wanting to start/restart their career can also apply. Our constant endeavor is to create world-class mobility solutions for the disabled, allowing them to live life to the fullest. Wheelchairs today, are not designed for individual characteristics and disability. They are bulk-manufactured in a standard size which has to be used by everyone. We are focused on human-centric design where we customize and manufacture wheelchairs based on individual requirements. Our product basket contains wheelchairs that cater to the mobility needs of those with spinal cord injuries, amputees, and polio disabilities. The wheelchairs come with various customization options according to user choices and interests, and his/her body measurements.