Customer Service/Customer Support

About the internship We are looking for a dynamic 'Customer Service/Customer Support intern' to join our team at Ecommerce Experts! If you have English proficiency (spoken), MS-Excel, and MS-Office skills, this is the perfect opportunity for you to gain valuable experience in a fast-paced and exciting industry. Key responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with order placement, product inquiries, and general support. 3. Process returns, exchanges, and refunds according to company policies. 4. Collaborate with the sales and marketing teams to provide excellent customer service. 5. Maintain accurate records of customer interactions and transactions in our database. 6. Identify and escalate any issues or feedback from customers to the appropriate department. 7. Contribute to overall customer satisfaction and retention efforts through proactive communication and problem-solving. If you are passionate about providing exceptional customer service, have excellent communication skills, and are eager to learn and grow in a dynamic environment, we want to hear from you! Apply now to kickstart your career in the exciting world of e-commerce. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 11th Oct'24 and 15th Nov'24 3. are available for duration of 6 months 4. have relevant skills and interests Bump2Cradle is an e-commerce organization that deals with mom and baby-related products and services.