Customer Service/Customer Support

About the internship Selected intern's day-to-day responsibilities include: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner 2. Assisting customers in navigating the platform and troubleshooting technical issues 3. Working closely with the customer service team to escalate and resolve complex problems 4. Collecting feedback from customers to help improve products and services 5. Providing product demonstrations and training to customers as needed 6. Documenting customer interactions and maintaining accurate records of inquiries 7. Collaborating with other departments to ensure a seamless customer experience Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 30th Dec'24 and 3rd Feb'25 3. are available for duration of 3 months 4. have relevant skills and interests We are a technology and innovation company in the fintech space, delivering business accounting software to micro, small, & medium enterprises (MSMEs). With more than 5 million users across 140 countries, we are one of the fastest-growing companies in this space. We take the complexity out of invoicing, inventory management, & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and more time focusing on areas of business that matter.