Customer Service/Customer Support

About the internship Role: Customer Support Intern (Hybrid, 6 Days Working) We are hiring Customer Support Interns for a 3-month internship (stipend: INR 10,000/month) followed by a PPO (salary: INR 20,000/month) with a 1-year lock-in period (including internship). Work Mode: Hybrid, 6 days/week (4 days office: Gurugram, 2 days remote). Open to Delhi NCR candidates only. Selected intern's day-to-day responsibilities include: 1. Issue Resolution: Quickly resolve operational and runtime issues with effective solutions. 2. Client Support: Manage menu updates, reports, and backend tasks to meet client needs. 3. Collaboration: Coordinate with teams (product, sales, support) for seamless resolutions. 4. Operational Queries: Address and resolve internal and external queries promptly. 5. Escalation Management: Escalate issues effectively for timely resolutions. 6. Customer Experience: Enhance satisfaction by identifying and addressing improvement areas. 7. Documentation & Onboarding: Maintain SOPs and train new team members. 8. Performance Metrics: Monitor and improve key operational metrics. 9. Process Optimization: Streamline workflows and adopt best practices. 10. Team Participation: Actively contribute to meetings and cross-functional discussions. 11. Customer Success: Drive value for customers through proactive training and support. Be the key point of contact, managing customer-facing challenges and delivering impactful solutions. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 9th Jan'25 and 13th Feb'25 3. are available for duration of 3 months 4. are from or open to relocate to Gurgaon and neighboring cities 5. have relevant skills and interests We, at LimeTray, have decided to help restaurants by designing and implementing products that help bridge the disconnect between restaurants & the consumer. In a world that demands convenience, we help restaurants get online and provide them with tools to engage with customers, increase their reach, and improve their operational efficiency.