Customer Service/Customer Support Internship

Job description As a Customer Service/Customer Support intern at MSC Group, you will have the opportunity to showcase your English and Hindi proficiency while supporting our valued customers. Your role will involve providing top-notch customer service through various channels and assisting with resolving any inquiries or issues they may have. Your MS-Excel skills will also be put to use for data entry and analysis to help improve our customer support processes. Key Responsibilities • Responding to customer inquiries and providing information about products and services. • Resolving customer complaints in a professional and timely manner. • Maintaining accurate records of customer interactions and transactions. • Collaborating with other team members to ensure a seamless customer experience. • Assisting with data entry and analysis using MS-Excel to improve customer service strategies. • Communicating effectively with customers in both spoken English and Hindi. • Upholding the company's values and commitment to excellent customer service at all times. If you are a proactive and detail-oriented individual who is passionate about customer service, this internship at MSC Group is the perfect opportunity for you to gain valuable experience and contribute to our team's success. Join us in providing exceptional support to our customers and making a positive impact on their experience with our company. About Company: We are a dynamic and visionary group driving innovation across multiple sectors with a commitment to excellence, creativity, and customer satisfaction. Our portfolio spans diverse industries, each designed to cater to distinct markets and audiences: MSC Amino Manufacturing: Pioneering in the pharmaceutical and nutraceutical sectors, we specialize in amino acid production for IV solutions. With state-of-the-art facilities, we ensure high-quality manufacturing to meet global healthcare demands. D2C Silver Jewelry: Our silver jewelry brand is redefining modern elegance with exquisite, high-quality designs. We blend traditional craftsmanship with contemporary trends, offering an exclusive range for the modern customer. Coffee Brand (Nutra Coffee): A disruptive coffee brand combining wellness and convenience. With unique formulations enhanced with nutraceutical benefits, we cater to health-conscious coffee lovers through a D2C model and grab-and-go kiosks.