Customer Service/Customer Support Internship

Job description Selected Intern's Day-to-day Responsibilities Include • Handle customer inquiries via phone, email, and chat. • Resolve customer complaints efficiently and professionally. • Maintain customer records and update necessary information in the system. • Provide guidance and support to customers regarding products/services. • Collaborate with internal teams to address complex issues. • Identify and escalate priority issues to the appropriate department. • Follow up on customer interactions to ensure resolution. • Gather customer feedback and suggest improvements to enhance service quality. About Company: SocialAddress is a software company that provides brands, businesses, organizations, creators, artists, and individuals with a single platform for all their social media needs. We believe in enabling meaningful connections between you and your audiences.