Customer Service Representatives

Job Title: Customer Care Executive Location: Office Address – G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, India Job Type: Full-time Department: Customer Service About the Role: We are looking for a dedicated and personable Customer Care Executive to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for our customers, providing excellent service and ensuring a seamless experience. You will play a key role in enhancing customer satisfaction by resolving inquiries, addressing issues, and offering support across various communication channels. Key Responsibilities: • Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. • Provide accurate information regarding products, services, and policies. • Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction. • Process orders, returns, and exchanges in accordance with company policies. • Maintain detailed and accurate records of customer interactions and transactions. • Collaborate with internal teams to resolve product or service-related issues. • Identify opportunities to enhance the customer experience and offer suggestions to improve services. • Follow up with customers to ensure that their issues have been resolved and their expectations met. • Stay informed about company products, services, and promotions to effectively communicate with customers. Qualifications: • High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus). • Proven experience in customer service or a related field. • Excellent communication skills, both verbal and written. • Strong problem-solving abilities and attention to detail. • Ability to stay calm and composed in challenging or stressful situations. • Proficiency with customer service software, CRM tools, and Microsoft Office Suite. • Empathetic and patient with customers, displaying a positive attitude. • Strong multitasking abilities and time management skills. Preferred Skills: • Experience with live chat support. • Knowledge of [industry-specific] products or services. • Bilingual or multilingual abilities (a plus).