Customer Service & Operations Management

About the internship Selected intern's day-to-day responsibilities include: 1. Manage and resolve customer queries through various channels, including WhatsApp, email, and Instagram's CRM system 2. Handle non-delivery reports (NDRs) and coordinate with customers for resolution 3. Assist in packing orders, ensuring accuracy and efficiency in the order fulfillment process 4. Maintain and update stock data regularly to avoid discrepancies and manage inventory effectively 5. Monitor and respond to online reviews and ratings to improve customer satisfaction and loyalty, and ask for honest feedbacks 6. Arrange shipments for replacement orders and place shipments daily, ensuring timely delivery 7. Demonstrate a go-getter attitude and maintain discipline and professionalism in all work-related tasks Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 24th Jan'25 and 28th Feb'25 3. are available for duration of 6 months 4. are from or open to relocate to Mumbai and neighboring cities 5. have relevant skills and interests * Women wanting to start/restart their career can also apply. Folk Creations is an e-commerce company started by some excited 'folks' as the name goes, who are set on a journey to exemplify the user experience and transparency in today's time. Our website caters to premium quality, customized, and non-customized fashion accessories and other products