Customer Experience

About the internship Selected intern's day-to-day responsibilities include: 1. Take and manage inbound calls and chat processes to understand customers' requirements. 2. Respond to customer queries via chat and phone calls, providing information about our products. 3. Practice active listening and strive to exceed customer expectations by giving effective solutions to customers' problems. 4. Collaborate with internal teams to address customer issues and ensure timely resolution. 5. Document customer inquiries, issues, and resolutions accurately in our CRM system. 6. Escalate complex or unresolved issues to the process expert or relevant department for further assistance. 7. Proactively identify trends in customer inquiries and suggest improvements that can enhance the customer experience. 8. Assist customers in resolving post-sales issues, such as technical difficulties or order-related concerns. Please note: the selected candidate(s) will be required to come to the Bangalore office in-person for a duration of 15-20 days for training purposes. Who can apply Only those candidates can apply who: 1. are available for the part time job/internship 2. can start the part time job/internship between 14th Oct'24 and 18th Nov'24 3. are available for duration of 6 months 4. are from or open to relocate to Bangalore 5. have relevant skills and interests SharePal.in is a rental and refurbished platform to make aspirational products accessible and affordable for everyone. One can rent aspirational products like gaming consoles, cameras, travel gear, AV/VR equipment, and more. Available across India, SharePal has served more than 50K customers and helped save them more than Rs 100 crore. Currently, we are a team of 50+. Join our growing team and be part of the next big change!