Customer Experience Executive

About the internship Selected intern's day-to-day responsibilities include: 1. Interact with customers on daily basis and share information as needed. 2. Run advertising campaigns (email/WhatsApp) ongoing offers, deals, product launches, loyalty programs to customers via digital media using available marketing content and company portals. 3. Coordinate with other departments to reply to customers in a time-bound manner. 4. Generate & maintain customer master from data from e-commerce channels, and digital sales orders. 5. Understand and continuously train themselves under guidance of line manager about company products & policies. Requirements: 1. Prior experience in a client or consumer facing role (full time/part time). 2. Good command on English, Hindi & Marathi. 3. Working knowledge of MS-Office tools & basic computer skills. 4. Ability to take ownership of their work. 5. Curiosity to investigate and solve problems. Benefits: 1. Working directly with founders. 2. Career growth with us. 3. Great working environment. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 16th Jan'25 and 20th Feb'25 3. are available for duration of 3 months 4. are from or open to relocate to Pune and neighboring cities 5. have relevant skills and interests Farmdidi is a social enterprise dedicated to facilitating the connection between rural women entrepreneurs and their customers.