Cloud SaaS Software Support

About the internship Selected intern's day-to-day responsibilities include: 1. Provide technical support to customers over chat and email by responding to inquiries regarding product usage, troubleshooting, and giving advice 2. Work on finding solutions to customer requests and escalate queries when needed 3. Provide excellent customer service to all customers with professionalism 4. Monitor and analyze customer feedback and help improve customer service 5. Assist with product testing and development 6. Work on keeping up with industry trends in digital marketing and provide recommendations to improve customer experience Requirements: 1. Digital marketing skills 2. English proficiency (spoken and written) 3. Must Know Affiliate Marketing Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 16th Jan'25 and 20th Feb'25 3. are available for duration of 6 months 4. are from or open to relocate to Delhi and neighboring cities 5. have relevant skills and interests TrakAff is a performance marketing and affiliate tracking platform or software or tool that helps businesses (ad networks, CPA networks, affiliate networks, e-commerce) to manage, track and optimize their campaigns, affiliate marketing, and affiliates in an efficient way.