Call Quality Analyst

About the internship Selected intern's day-to-day responsibilities include: 1. Monitoring calls (conduct call audits to ensure adherence to company standards). 2. Assess call agents' performance based on established metrics. 3. Provide actionable feedback to improve performance & enhance customer satisfaction. 4. Prepare detailed reports on audit findings & trends. 5. Collaborate on process improvements for better growth. 6. Ensure compliance with standards. 7. Regular check on hygiene. Please note that for outstation candidates, we provide PG accommodation for the first 7 days and reimburse AC-3 tier train fare for relocation. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 16th Jan'25 and 20th Feb'25 3. are available for duration of 6 months 4. have relevant skills and interests Internshala is a dot com business with the heart of dot org. Our platform aims to augment individuals' professional growth by helping freshers and experienced job seekers find employment opportunities, skill up, create a network, and build a meaningful career. Our ed-tech platform, Internshala Trainings [https://trainings.internshala.com] offers short-term certification courses to help students, professionals, and job seekers upskill. We also offer beginner-friendly placement guarantee courses that come with industry-recognized certifications and a job guarantee.