BPO Telecaller

A BPO telecaller's job is to contact customers and potential clients to promote products or services, resolve customer issues, and maintain records. Responsibilities Making outbound calls to customers and potential clients Handling inbound inquiries Resolving customer issues and complaints Promoting products or services Maintaining accurate records of interactions Helping customers understand products and services Answering customer phone calls Providing customer support Skills and traits Excellent communication skills Typing skills Technical proficiency Problem-solving skills Persuasiveness Patience Persistence