Telesales Clerk

Full job description

Closing Date

2025/03/31

Reference Number

SHO250324-4

Job Title

Telesales Clerk

Job Type

Permanent

Location - Country

South Africa

Location - Province

Western Cape

Location - Town or City

Belville, Cape Town

Purpose of the Job

We are looking for an honest and enthusiastic telesales clerk to contribute to generating sales for the organisations and providing exceptional customer service to our clients.

To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries, and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.

Job Advert Details

Job Category

Pharmaceutical

Job Objectives

Reduce the number of drop calls to zero

Maintaining a service Level 95%

Meet inbound calls target

Manage the chat and e-mail channels, ensuring immediate response to online clients and resolution of complaints and enquiries.

Adhere to good customer service principles as per Shoprite and adhere to all SOP as defined for your line of business

Conform to QA guidelines as set out by operations

Resolve and log client queries and complaints accurately using the provided systems

Achieve a quality score of not less than 80%

Ensure quality & accuracy when actioning tasks/providing information

Perform outbound calls to existing and potential clients to promote products / campaigns

Receive phone calls, chat & e-mail orders and accurately capture onto the system

Qualifications

Essential:

Matric (Grade 12)

Industries: Retail

Function: Telemarketing and Telecalling