Tele Sales Executive

MakeupGlam is a growing beauty service brand dedicated to connecting clients with talented makeup artists across India. Our mission is to make beauty services more accessible and personalized, while ensuring an exceptional customer experience at every touchpoint.

Role Overview:

We are looking for a friendly, organized, and proactive Customer Care Executive to handle client queries, provide service-related support, and maintain a high level of customer satisfaction. If you are passionate about beauty, love helping people, and have strong communication skills — we want to hear from you!

Key Responsibilities:

Respond promptly to customer inquiries via phone, WhatsApp, email, and social media.

Assist clients with booking appointments, rescheduling, and service-related queries.

Coordinate with makeup artists and ensure timely service delivery.

Handle complaints and resolve issues professionally and empathetically.

Maintain customer records and follow up for feedback and repeat bookings.

Upsell or recommend beauty services as per customer needs.

Share promotional offers and updates with clients.

Work closely with the marketing and operations team for a seamless customer experience.

Requirements:

Excellent verbal and written communication skills in English and Hindi (regional language is a plus).

Previous customer service or telecalling experience is preferred.

Basic computer knowledge (Google Sheets, CRM tools, WhatsApp Business).

Ability to stay calm under pressure and multitask efficiently.

Passion for beauty and a customer-first attitude.

Industries: Marketing & Advertising

Function: Sales