Technical Support Representative III (SaaS & API)

Work Setup: Onsite at the Sanctum, SM - North EDSA, QC Schedule: Flexible, including night shift Start Date: April 21, 2025 As a Technical Support Specialist, you’ll work with Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You’ll make customers happy, solve complex problems, and be the force of good to increase the value Bizzabo delivers to their organization. What does a day in the life of a Technical Support Representative III look like? Handling complex technical issues/escalations over Zoom, email, and phone Helping to configure clients’ accounts & streaming setups to ensure maximum event success Managing a queue of web design requests from our enterprise clients Providing day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.) Working cross functionally with our Product, Engineering, and Customer Success teams to achieve clients’ desired end goals What are the required qualifications for a Technical Support Representative III? 4-5 years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities. Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues. You may not code every day, but you’re well-versed in HTML, CSS and Javascript. Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software. Familiarity with Zendesk, Salesforce Service Cloud, & Jira. Ability to manage multiple competing priorities with a sense of urgency. Ninja Perks and Benefits *Full time employees Competitive compensation Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO on day 1 Paid time off, birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program Beautiful office space Free lunch provided daily