Technical Support Representative (After Sales)

Summary:

As a Technical Support Representative you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and exchanges, as well as technical support services such as warranty and instruction on how to use.

Responsibilities:

Customer Service:

Respond to customer questions regarding queries about the product, warranty, re-order, return and exchanges,

Address customer inquiries and resolve any issues related to orders promptly and professionally.

Handle any customer concerns or issues with empathy and professionalism.

Strive to provide a positive and memorable customer experience on every call

Additional Tasks:

Maintain up-to-date knowledge of products

Adhere to all company procedures and standards for transaction processing and customer service.

Work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.

Qualifications:

Excellent English Communication: Fluent spoken and written English skills are essential for clear communication with US customers.

Customer Focus: A friendly and patient demeanor with a passion for providing exceptional service.

Attention to Detail: Ability to accurately record and input customer information.

Ability to multitask and work in a fast-paced environment.

Strong problem-solving skills and a customer-focused attitude

Tech Savvy: Comfortable using computer systems and after sales software.

Typing Skills: Proficient typing for efficient data entry.

Flexibility to work various shifts, including evenings, weekends, and holidays.

Prior experience: At least 1 year experience in a technical support representative role, preferably in a BPO

Work set-up:

Willing to work in McKinley, Taguig (office-based), Night Shift

Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays

Can start immediately

Industries: Business Supplies & Equipment

Function: Telemarketing and Telecalling