Technical Support Professional Intern

About the internship Your day-to-day responsibilities include: 1. Providing Technical Support for issues reported by IBM Software customers. 2. Analyzing and troubleshooting client issues through emails. phone calls, chat sessions, and remote meetings when necessary 3. Managing customer expectations and relationships. 4. Setting up test scenarios to replicate problems. 5. Composition of knowledge base articles describing issues that have been reported and their resolution. 6. Escalating defects to Internal Development teams for review and administration of communication and fixes between the customer and development. 7. Providing production down weekend/off shift support (on rotation) to customers in system down scenarios. Who can apply Only those candidates can apply who: 1. are available for full time (in-office) internship 2. have relevant skills and interests The IBM India Software Internship program is a specialized program designed to give our entry-level hires software an experience they need to become future leaders in software development. This cross-enterprise internship program we recruit students from chosen engineering schools, to engage with our Senior technical leaders. Our goal is to help developers stay curious, boost their learning and grow their career so they can make a difference at IBM and for the world.