TECHNICAL SUPPORT ENGINEERS

VENUE : OPP, ANS DHIVYAM, NARASOTHIPATTI, NEAR D-MART WAY, SALEM-4. PHONE : 7845324333. A Technical Support Engineer diagnoses, troubleshoots, and resolves technical issues related to hardware, software, and networks, providing support to internal teams and external customers. They also document solutions and escalate complex issues. Key Responsibilities of a Technical Support Engineer: Troubleshooting and Problem Solving: Identify, diagnose, and resolve technical problems related to computer systems, networks, and software applications. Follow a logical process to find the root cause of issues. Document issues and solutions for future reference. Customer Support: Interact with customers via phone, email, or chat to address their technical issues. Provide clear and concise instructions to guide customers through troubleshooting steps. Escalate unresolved issues to appropriate internal teams. System Maintenance and Monitoring: Monitor and maintain computer systems and networks to ensure smooth operation. Install and configure hardware, software, and applications. Support the rollout of new applications.