Team Leader-UK Payroll

Strategic

• Co-ordinating with the Transition team during testing phase

Client Handling, Support And Communication

• Communicating with Onshore team as per Requirement Handling Conference Calls Monthly / Quarterly Basis

Reports

• Report Progress At A Team Level - Keep PM Updated

• Responsible For Ensuring Quality Documentation Is Up To Date

Resource Management

• Engaging In Periodic Resource Estimation/ Planning

• Analysing and Forecasting Attrition(Team Level) - Inform PM As Required

• Controlling Attrition / Absenteeism /Responsible For Resource Utilization

• Responsible for maintaining and updating team skills matrix & other process documents

Performance Management

• Conducting Daily/Weekly Production Feedback Sessions – Providing Feedback On Quality And SLA Issues And Team Targets

• Analyzing Team Performance And Identifying Training Needs/ One To One Meetings With Subordinates

• Ensuring Process/ Refresher Training Is Conducted As Required

• L&D & HR – Interface – Training Nominations RnR nominations – Providing Inputs To PM

• Appraisals – Midterm/ Annual – Provide Feedback And Inputs On Team Members To PM

Employee Life Cycle

• Trainee Appraisals – Providing Feedback To PM

• Coordinating Joining Formalities & Exit Formalities– ID/ Login Creation, etc. For New Team Members, Resignation formalities – Keep PM Update

• Tracking Attendance/ Absenteeism Of Team – Inform PM

• Pay Roll Interface – Collecting And Distributing Salary Slips/ Cheques Of Team

• Ensuring Grievances Are Handled Effectively And Escalating As Required

• Responsible For Leave Planning

• Conducting One On One Sessions With the Team

Production

• Ensuring Production through Optimal Work Allocation And Monitoring)

• Resolving Daily Queries And Problems Of Team Members

• Creating, Allocating And Tracking Work/ Jobs Using Appropriate S/W As Specified For Process - Inform PM As Required

• Responsible For Shift Monitoring And Control

• Responsible For Daily Reporting - MOM Etc.

• Collecting Team Metrics

• Analysis Of Errors/ Issues And Creation Of Root Cause Analysis Documents

• Responsible For Timely Escalation Of Issues/ Problems That Require Attention Of PM Or Clients

• Ensuring Issue Resolution

• Providing Feedback On Quality Issues

• Ensuring Continuous Improvement Of Team Metrics

• Raising Calls And Coordinating As And When Required With IT Systems To Ensure Process

Compliance

• Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc.

• Ensuring All Process SLAs Are Met

• Ensuring ISMS Compliance for all processes handled

• Adhering to company policies, Rules & Regulations

• Adhering to Work Timings, Leave Schedules

Requirements

•Graduate from any stream / Diploma Holder

•PC Literacy - Word and Excel (Basic Level)

•Good technical knowledge of UK payroll and payroll systems

•MBA (preferably)

•Supervisory/team handling experience is mandatory.

Industries: Financial Services, Human Resources, Information Technology & Services