Support Staff

JOB DESCRIPTION:

Support Staff is the primary point of contact for our online tutors, assisting them and ensuring they have the support and resources they need. Ideal candidate is fast-learner and adaptive. Although you will be working with a Japanese national, speaking Nihongo is not required.

Responsibilities:

Receive and respond to tutors for whatever concerns they may have that are related to their services for the company

Manage the schedules of tutors to ensure enough lessons are provided daily

Answer the tutors’ inquiries (through Skype, email, or SMS)

Work together with Japanese Customer Support in dealing with student concerns (e.g. cancellation or transferring of lessons, contacting tutors, etc.)

Develop ideas for the improvement of the procedures related to operations in the Tutors’ Management Department

Fulfill other job-related tasks to be given by the immediate Supervisor

Industries: Education

Function: Others