Supervisor, General Administrative Services (GAS)

Responsibilities:

Supervise workflow and training of administrative assistants, overseeing all aspects of staff performance and attendance

Determine optimal staffing requirements and utilization, monitoring workloads

Assist with recruiting and hiring, orientation, training, and integration of new hires

Routinely assess performance and give regular/timely feedback; assist with performance development plans as necessary

Manage the annual performance evaluation and compensation processes in collaboration with the GAS Manager

Help advance employee relations and career development

Provide counselling and conflict resolution when appropriate and escalate to the GAS Manager and/or human resources as necessary

Drive a high-performance culture that is positive, client-focused, and team-oriented

Collaborate with the GAS Manager in facilitating meetings, including scheduling and taking minutes

Fulfill admin requests from attorneys, timekeepers, and professional business services

Other duties/responsibilities as assigned

Skills and Experience:

A bachelor's degree is required

Strong relevant experience with office administration skills, preferably in a law firm, BPO, or professional services environment

Well-developed organization, communication, and interpersonal skills, with a proven ability to lead, motivate, and mentor staff, inclusive of diligently addressing performance concerns and working in a collaborative environment

Organized, detail-oriented individual with strong project management skills, and the ability to work on multiple tasks with competing deadlines

High level of discretion, diplomacy, and a commitment to maintaining the highest level of confidentiality

Industries: Management Consulting

Function: Others