Shop Manager

Job Summary

To plan, direct & oversee the operations and fiscal (sales, profitability) health of a retail cluster consisting of a minimum of three (3) Telkom Retail shops.

Minimum Qualification : Bachelors

Experience Level : Mid level

Experience Length : 2 years

Job Description/Requirements

Position Shop Manager

Region Nairobi

Reporting to: Territory Manager

Business Unit Regional Sales

Who We Are

Telkom is a technology company that provides integrated solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data/connectivity, digital financial services, as well as network services. Powered by its vast fiber optic infrastructure, it is also a major provider of wholesale carrier-to-carrier traffic, within the country and the region.

Key Duties and Responsibilities

1. Drive the Revenue & Profitability of the Shops within allocated Retail cluster

2. Reports & Sales projections/planning

3. Enforce SOPs across all Stores within the Cluster

a. Manage the shops look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shop

b. Manage balance between consignment stocks and DFP sales with an objective of maximising device sales

c. Cash management: maintaining accuracy & integrity in EJaze, Tkash, cash reconciliations and reporting.

d. Audit adherence to policies and procedures and take the necessary actions i.e. Team Training, execute stock takes, customer experience surveys

Industries: Telecommunications

Function: Others