Shop Manager

Job Description/Requirements

Region: Nakuru

Reporting to: Territory Manager - HVB

Business Unit: Consumer Sales

Who We Are

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

Role Purpose:

To plan, direct & oversee the operations and fiscal (sales, profitability) health of a retail cluster consisting of a minimum of three (3) Telkom Retail shops.

Key Responsibilities:

1. Drive the Revenue & Profitability of the Shops within allocated Retail cluster

2. Reports & Sales projections/planning

3. Enforce SOPs across all Stores within the Cluster

a. Manage the shops look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shop

b. Manage balance between consignment stocks and DFP sales with an objective of maximising device sales

c. Cash management: maintaining accuracy & integrity in EJaze, Tkash, cash reconciliations and reporting.

d. Audit adherence to policies and procedures and take the necessary actions i.e. Team Training, execute stock takes, customer experience surveys

4. Internal & External Stakeholder Engagement

a. Represent the company in relation with local authorities, proactive attitude to local authorities in order to seek business and promotional activities

b. Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.

5. People & Performance management – Drive performance culture, holding weekly meetings with the teams, manage staff welfare, manage staff retention/attrition/replacement.

Academic background & Professional Knowledge:

• Bachelor’s Degree in Business, Marketing or related field

• 2 – 3 years’ experience in sales and retail management

Here Are The Skills We Are Looking For:

• Sales management

• Customer relationship management

• Sales Negotiation

• Product Knowledge

• Planning and Organization

• Customer focus

• Networking and building partnerships

• Influencing and negotiating

• Analytical thinking

Industries: Telecommunications

Function: Admin and Back office