Shift Supervisor

Summary of Key Responsibilities

• Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team.

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Provides feedback to store manager on partner performance during shift.

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

• Delivers legendary customer service to all customers by acting with a ‘customer comes first’ attitude and connecting with the customer. Discovers and responds to customer needs.

• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

• Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

• Maintains regular and consistent attendance and punctuality.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Follows health, safety and sanitation guidelines for all products.

• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.

• Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required.

Summary of Experience & Education

• Minimum 1 year of experience of handling a team in a retail setup

• Minimum education qualification – 12th / Diploma +

Industries: Consumer Services, Food & Beverages, Hospitality