Service Support Coordinator II

Full job description

Brief Job Description:

Provides high-quality and valuable support to contracts administration and related processes.

Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness.

Ensures that information logged in the designated databases and systems is accurate and updated.

Ensures that proper monitoring is in place and required reports are delivered in a timely manner.

Ensures that information needed by internal and external customers are provided accurately and on time

Ensures all contract transactions are done accurately and on time.

Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner.

Provides accurate solutions to issues and concerns raised by the market units or other points of contact.

Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.

Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.

Required/ Minimum Qualifications:

College graduate of any course

Additional / Preferred Qualifications:

Previous experience within a service environment performing administrative functions.

Focused with strong administration, analytical and organizational skills.

Possesses initiative and a strong sense of ownership and responsibility

Keen attention to details.

Comprehensive administrative/clerical/back office experience

Time management skills

Must be able to work with minimal supervision.

Works well with others, team player

Fluent English written and verbal skills

Strong sense/knowledge of the service business

Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES:

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS:

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

Industries: Information Technology & Services

Function: Others