Service Desk Specialist

Job description

Greetings from Infosys BPM Ltd.,

We are hiring candidates for Service Desk Specialist.

Please find below Job Description for your reference:

Job Location: Pune

Skill - Service Desk

Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science

Experience - 1 - 4 Years

Work from office.

Excellent communication skills to attend/resolve client issues on calls/chat/mail.

Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage

Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory

General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing

Productivity applications like Microsoft office tools.

Open to work in 24*7 and work from office environment

Analytical problem solvers who will understand issues and to resolve customer issues

Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently

Being proactive and show the utmost respect for customers time

Good time management, ensuring all contacts with customers add value.

Work from Office

If interested, please share your resume with below details to neha.sharma95@infosys.com

Industries: Human Resources, Information Technology & Services, Management Consulting