Senior Manager | F&A Operate: All | Pune | Finance Transformation

Responsible for overseeing collections activities for North America and Canada customers

· Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them

· Accountable to drive results to enhance business performance

· Resource forecasting basis volume projection and availability of current resources

· Drive internal audits and propose improvements relevant to Cash and Collection value stream

· Manage risks and controls; promote a culture of transparency

· Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity

· Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues

· Support continuous improvement, including processes, systems, targeted to improve cash & collection efficiencies

· Review team performance on parameters of quality of notes, # of conversation follow-ups, call quality, account penetration, timely cash application, un-applied & un-identified cash

· Drive cash calls on regular intervals towards closure of all open issues

· Drive past due reduction and reduce DSO to help business meet their goals

· Be proactive and encourage innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of risk

1. People Management

· Responsible for team performance

· Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively

· Develop, and train team members to ensure a positive, open, and flexible work environment

· Manage and motivate team members to have a better rate of retention

· Should guide and coach team members to help them achieve their short-term and long-term goals

· Ensure all published reports are correct and errorless

· Develop a specific management culture for shared services aiming efficient service delivery

· Conduct regular team meetings, share cash and collection goals, and provide feedback on teams’ performance.

· Initiate 1x1 and performance appraisal discussions with team and share a constructive feedback

2. End-to-End Process Improvements

· Ensure adherence to internal and external guidelines as well as to a standardized process landscape

· Contribute ideas and actions towards the continuous improvement of processes within area of influence

· Initiate and support process improvement initiatives and related projects

3. Relationship Management

· Respond stakeholders on a timely manner

· Maintain a positive cross functional relationship with other teams of OTC

Should be a part of the extended leadership team of PBU CFO

Industries: Computer Software, Information Services, Management Consulting