Senior CSA- BPO

Job description

HIRING FOR TOP INTERNATIONAL BPO

location : Malad west

• please note we do not charge any candidate :)

Requirement :

• Minimum 6 months of BPO experience required

• Excellent communication skills

• Problem Solving skills

• Strong work history

Job role :

• Inbound Customer support on voice and chat

• responding to customer queries in a timely and accurate way, via phone, email or chatIdentifying customer needs and helping customers use specific features

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

Job Types: Full-time, Permanent, Fresher

Pay: ₹24,000.00 - ₹35,000.00 per month

Benefits:

• Life insurance

• Provident Fund

Schedule:

• Monday to Friday

• Night shift

• Rotational shift

• Weekend availability

Supplemental Pay:

• Commission pay

• Joining bonus

• Overtime pay

• Performance bonus

Application Question(s):

• Are you serious about joining the job immediately ?

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer service: 1 year (Required)

• BPO: 1 year (Preferred)

Language:

• English (Required)

Location:

• Mumbai Suburban, Maharashtra (Required)

Willingness to travel:

• 100% (Preferred)

Industries: Consumer Services, Information Services, Outsourcing/Offshoring