Sales Trainer

Job Description

● Monitoring and auditing calls made by admission counselors.

● Share feedback with the team and managers.

● Providing employees with relevant Quality Control training - QA training.

● Take initiative for process improvement and to improve call quality.

● Conduct call-calibrations.

● Creating and updating SOPs.

● Conduct training for new and current sales associates and develop individualized training plans for underperforming salespersons.

● Schedule orientations and related training events for individuals and teams.

● Observe sales encounters and determine the training needs for individuals and/or sales teams.

● Improve training techniques when needed to meet the unique demands of cases.

● Stay updated with current market trends and the changing demands of the sales environment.

● End-to-end ownership of Sales teams' training requirements (new joiner as well as refresher training).

● Proactively conduct skills gap analyses to identify areas of improvement.

● Show visible & measurable impact of training programs.

● Conduct effective training sessions on soft skills topics, and deploy a wide variety of training methods.

● Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them.

● Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior through quality audit / innovative method.

Requirements

● Excellent written and spoken communication skills.

● Proven experience in call quality analysis.

● Approachable and vibrant personality.

● Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.

● Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.

Benefits

Our work timings are flexible, and we work five days a week (Monday-Friday).

Our culture promotes creativity and encourages teammates to present their ideas.

We work hard while balancing multiple projects simultaneously.

We value passion, and if you also believe in creating a direct impact on an organization's growth, we are a place to be!

Industries:Higher Education

Function: Sales