Sacco Credit Officer

REPORTING TO: BRANCH MANAGER

Key Duties & Responsibilities

Credit Management & Loan Processing

Handle member loan approvals and payment processing

Conduct loan appraisal and adequately process loan applications

Verify appraised loan forms before management approval

Maintain loan register and guarantors records

Manage CRB queries and assist in reducing loan turnover time

Generate routine credit reports (rejected loans, repayment status, etc.)

Comply with loan procedures and legal requirements

Customer Service & Communication

Notify loan applicants monthly on repayment start dates through various channels

Attend to member queries regarding loans and services

Draft notices to debtors and demand letters for loans in arrears

Negotiate payment arrangements with customers who have delinquent loans

Ensure provision of quality service to all customers

Business Development & Field Operations

Market and sell Sacco products including member accounts, savings products, loans, and credit products

Recruit new members and maintain/activate existing clients

Visit microfinance groups on daily basis to facilitate savings and loan repayments

Maintain quality client portfolio through effective monitoring, evaluation, and follow-up

Collect market intelligence and competitor intelligence

Coordination & Reporting

Coordinate loan processing with other departments

Prepare periodical credit reports for management

Perform any other duties as assigned from time to time

MINIMUM QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

Business-related degree or equivalent from a recognized university; OR Diploma in Co-operative Management, Credit Management, or Banking from a recognized institution.

CPA II certification with minimum 2 years’ experience in Credit Management in a Financial Institution.

REQUIRED ATTRIBUTES & SKILLS

Communication & Interpersonal Skills

Excellent verbal and written communication skills

Effective listening abilities

Good people, interpersonal, and networking skills

Able to handle difficult customers with diplomacy and tact

Technical & Analytical Skills

Strong analytical and problem-solving abilities

Ability to read, analyze, and interpret financial statements

Good knowledge of Microsoft Office Suite

Knowledge of Sacco products and services

Personal Attributes

Demonstrated integrity and ethical standards

Industries:Financial Services

Function: Accounting and Finance