Retention or Renewal Specialist (Pioneer Campaign)

About the role

As a Retention or Renewal Specialist (Pioneer Campaign) at iOPEX Technologies Philippines Inc., you will be responsible for providing excellent customer service to our clients and ensuring they remain satisfied with our products and services. This is a full-time position based in Taguig City, Metro Manila.

What you'll be doing

Contacting customers to discuss their account details and identify any issues or concerns

Proposing solutions to retain customers and renew their contracts or subscriptions

Providing accurate and timely information to customers about our products, services and policies

Logging all customer interactions and maintaining detailed records of the conversations

Collaborating with the sales and marketing teams to develop effective retention strategies

Continuously improving your product knowledge and customer service skills

What we're looking for

Strong communication and interpersonal skills, with the ability to build rapport with customers

Previous experience in a customer service or call centre role, preferably in the telecommunications or IT industry

Familiarity with customer relationship management (CRM) software and data entry

Excellent problem-solving and decision-making skills

Ability to work in a fast-paced environment and manage multiple tasks simultaneously

Customer-centric mindset and a genuine desire to provide outstanding service

What we offer

At iOPEX Technologies Philippines Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the benefits you can enjoy as a Retention or Renewal Specialist include:

Competitive salary and performance-based bonuses

Comprehensive health insurance and medical benefits

Opportunities for career advancement and personal development

Flexible working arrangements and work-life balance initiatives

A positive and collaborative work environment with a supportive team

Industries: Information Technology & Services

Function: Others