Restaurant Floor Manager - Dar Es Salaam

Job Ad & Profile Description

Position : Restaurant Floor Manager - Dar Es Salaam

Epi d’or (French bakery) ltd is looking for an organised Restaurant Floor Manager to supervise all floor activity including assisting customers, monitoring staff, and managing inventory. The Floor Manager is responsible for ensuring that all floor requirements are met.

Responsibilities:

Supervising staff.

Manage staff in performing their duties effectively.

Assigning tasks and responsibilities to employees according to their skills.

Providing clear instructions and guidance on completing assigned tasks and

monitoring the performance and productivity of employees.

Providing regular feedback to help employees perform their duties efficiently

Helping employees develop additional skills and knowledge through staff

development programmes, workshops and training sessions

Conducting daily staff briefing.

Responsible for hiring, onboarding, and training employees.

Providing job-specific training and guidance

Organising workshops or training programmes for skill development

Communicating performance expectations, goals and key performance indicators to new employees

Customer Relations.

Deliver superior service and maximize customer satisfaction

Listening to customer concerns and immediately resolving issues and complaints.

Escalating complex or unresolved complaints to the relevant departments

Following up with customers to collect feedback and implement recurring ideas.

Documenting customer feedback for future reference

Suggest customer programs to enhance brand loyalty.

Performing basic data analysis to understand frequently occurring problems,determine their causes and design solutions to prevent them from reoccurring

Monitoring operations.

Floor managers should at all-time be on the front of house monitoring operation.

Regularly inspecting work areas to identify areas for improvement

Ensuring proper resource allocation, such as personnel, equipment and materials

Identifying and addressing operational inefficiencies, such as frequent downtimes, inefficient workflows or quality control issues

Implementing preventive and corrective measures to ensure minimal downtime, or delays

Ensuring adherence to safety and quality standards

Implementing process improvements.

Creating daily report for the management team with details on the operation that day.

Managing inventory.

Monitoring sales and communicating with restaurant manager on required adjustments.

Managing inventory by ensuring there is adequate stock to meet changing demand.

Prevent stock-out and overstock scenarios, improves cash flow and enhances brand reputation.

Placing orders for replenishment according to forecasted demand and considering factors such as historical sales data, lead time, market demand, competitor pricing and seasonality

Daily stock control of bakery and bar products and discrepancies management.

Marketing.

Manage restaurant’s good image and suggest ways to improve it

Promote the brand in the local community through word-of-mouth and restaurant events.

Recommend ways to reach a broader audience.

Organise photoshoots for old and new products.

Ensure social media accounts are updates regularly.

Organise restaurant set up for holidays and special occasions.

Liaising with production team with ideas of trending food items.

Required profile for job ad : Restaurant Floor Manager - Dar Es Salaam

3+ years of experiencing leading or managing a front-of-house restaurant team

Solid understanding of steps of service

Outstanding communication, leadership and problem-solving skills

Educational background in food and beverage or hospitality

Job criteria for job ad : Restaurant Floor Manager - Dar Es Salaam

Job category : Management

Industries : Hotel business, catering

Employment type : Permanent contract - Fixed-term contract

Region : International

City : Dar Es Salaam

Remote work : No

Experience level : 2 to 5 years - 5 to 10 years - More than 10 years

Educational level : High school - Technical school - College - HND - Bachelor - Master - Doctorate

Spoken language : english > fluent - swahili > fluent

Number of Position(s) : 1

Salary expectations : KSh 200,000 - 300,000

Team management : Yes

Industries: Food & Beverages

Function: Sales